Privacy Policy – Hydrocraft Baits
Last updated: 11 October 2026
1. Introduction
Welcome to Hydrocraft Baits. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or purchase products from our online shop.
We handle your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Personal details: Your name, billing address, delivery address, email address and telephone number, where provided.
- Order information: Products purchased, order numbers, order history, delivery details and information relating to returns or refunds.
- Payment information: Card payments are processed through Stripe. Payment information is handled in accordance with Stripe’s payment processing and security arrangements. We do not intentionally store full payment card numbers or card security codes on our own website.
- Technical information: Your IP address, browser type, device information and website usage data, where collected.
- Customer communications: Information you provide when contacting us with questions, complaints or enquiries.
We only collect personal information that is reasonably necessary to operate our business and fulfil your orders.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders placed through our website.
- Accept and process card payments through Stripe.
- Arrange the delivery of your purchases.
- Contact you about orders, deliveries, refunds and customer enquiries.
- Manage returns, complaints and customer support.
- Maintain business, tax and accounting records.
- Protect our website and help prevent fraud.
- Maintain and improve our online shop.
We do not use customer email addresses to send promotional email newsletters or marketing campaigns.
4. WooCommerce and Stripe Payments
Our website uses WooCommerce to operate our online shop and manage orders.
When you place an order, WooCommerce processes the information necessary to complete your purchase, including your contact details, billing and delivery addresses, purchased products and order information.
Card payments are processed by Stripe. During checkout, payment information is transmitted to Stripe as necessary to authorise and complete your transaction.
Stripe may process personal and payment information in accordance with its own privacy policy and applicable legal obligations.
We do not intentionally store full payment card numbers or card security codes in our own website database.
For further information about Stripe’s handling of personal information, please visit:
https://stripe.com/privacy
5. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted third parties where necessary to operate our business and fulfil your order, including:
- WooCommerce: To provide online shopping and order management functionality.
- Stripe: To process card payments and related transactions.
- Delivery companies: To deliver your purchases to the address you provide.
- Website hosting and technical providers: To operate, maintain and secure our website.
- Professional advisers and authorities: Where necessary to meet legal obligations or protect our legal rights.
We only share information where reasonably necessary and in accordance with applicable data protection requirements.
6. Our Lawful Basis for Processing
We process your personal information using the following lawful bases, as applicable:
- Contract: To process your order, accept payment and arrange delivery.
- Legal obligation: To comply with tax, accounting and other legal requirements.
- Legitimate interests: To operate our business, maintain website security, prevent fraud and improve our services, where your rights do not override those interests.
- Consent: Where required, for non-essential cookies or other activities that require your permission.
Where processing relies on consent, you can withdraw that consent at any time.
7. Social Media and Advertising
Hydrocraft Baits intends to promote its products through social media platforms.
We may publish product photographs, videos, offers and other promotional content on our social media pages. If you interact with our content, comment on a post or contact us through a social media platform, that platform may process your personal information in accordance with its own privacy policy.
If we use paid social media advertising, the relevant platform may process information about users and advertising interactions in accordance with the settings and services we use.
We do not currently plan to send promotional emails or email newsletters.
We will only use advertising cookies, tracking technologies or customer information for targeted advertising where we have an appropriate lawful basis and have obtained consent where legally required.
8. Cookies
Our website may use cookies and similar technologies to operate the online shop, maintain shopping baskets, support checkout, remember preferences and protect against fraud.
Some cookies are necessary for the website to function. Other cookies, including certain analytics and advertising cookies, may require your consent before they are used.
You can manage your cookie preferences through our website’s cookie settings, where available.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Card payments are processed through Stripe, subject to the security measures and arrangements provided by Stripe and our website configuration.
Although we take reasonable steps to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes explained in this policy.
Order and transaction records may need to be retained to comply with tax, accounting and other legal obligations. Other information is retained only for as long as reasonably necessary to manage our business, resolve enquiries or meet relevant legal requirements.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
11. Your Data Protection Rights
Under applicable data protection law, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Request deletion of your information in certain circumstances.
- Object to certain processing activities.
- Request restriction of processing in certain circumstances.
- Request a copy of certain personal information in a portable format.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details below.
You also have the right to complain to the Information Commissioner’s Office (ICO). Further information is available at:
https://ico.org.uk/
12. International Data Transfers
Stripe and other service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection law and that appropriate safeguards are in place where required.
13. Third-Party Websites
Our website or social media content may contain links to third-party websites and services.
We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business, website, payment services or legal obligations.
Any updates will be published on this page with a revised last-updated date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact Hydrocraft Baits using the details below.
Business name: Hydrocraft Baits
Email: Dave@hydrocraftbaits.co.uk
Telephone number : 07599205611
Business address: 14 oakwell croft , carlinghow , batley , wf178ft
Website: www.hydrocraftbaits.co.uk
We will handle privacy enquiries in accordance with applicable data protection requirements.